Consumer rights ensure fair treatment and quality services across sectors like banking, insurance, real estate, and e-commerce. The Consumer Protection Act, 2019 grants six key rights:
➡️ Right to Safety: Protection from hazardous goods and services.
➡️ Right to Information: Complete product/service details before purchase.
➡️ Right to Choose: Freedom to select from various competitive options.
➡️ Right to Be Heard: Voice complaints and seek redressal.
➡️ Right to Seek Redressal: Legal action against unfair practices.
➡️ Right to Consumer Education: Awareness about rights and responsibilities.
2. Grounds to File a Consumer Case
You may file a consumer complaint in the following situations:
➡️ Real Estate Issues: Delay in possession, hidden charges, false promises.
3. When Should You File a Complaint?
✅ If your complaint is ignored or unresolved.
✅ Within two years of the dispute.
✅ After trying to resolve the issue directly.
✅ With supporting documents: bills, emails, photos, contracts, etc.
4. Steps to File a Case in Consumer Court
4.1 Send a Legal Notice
Notify the seller/service provider and seek resolution within 30 days.
4.2 Draft a Complaint
✔ Your details and the seller’s/service provider’s info.
✔ Description of the issue with evidence.
✔ The relief you seek (refund, compensation, etc.).
4.3 Submit to Appropriate Forum
1️⃣ District Commission: Claims up to ₹1 crore.
2️⃣ State Commission: ₹1 crore to ₹10 crores.
3️⃣ National Commission: Claims above ₹10 crores.
5. Tips to Protect Yourself
✔ Always take bills/invoices.
✔ Read all terms before purchase.
✔ Avoid unverified online sellers.
✔ Report false ads to ASCI.
❌ Don’t share OTPs or banking info.
❌ Don’t delay complaints beyond 2 years.
Conclusion
Being an informed consumer is your strongest defense against fraud. If you face injustice, do not hesitate to take legal steps. Consumer courts exist to protect your rights.
Need legal help? Contact:
📧 ravidwivedi@thelawgicals.co.in
📞 9084311136
🚀 Stay informed, stay empowered!
FAQs
Q1. What is a consumer under the Consumer Protection Act?
A consumer is any person who buys goods or services for personal use and not for resale or commercial purposes.
Q2. Can I file a complaint without a bill or invoice?
Yes, while a bill strengthens your case, other proof like emails, WhatsApp chats, product photos, or payment screenshots can also support your complaint.
Q3. Is there a time limit to file a consumer complaint?
Yes, a complaint must be filed within 2 years from the date of the cause of action.
Q4. Do I need a lawyer to file a consumer case?
No, you can file it yourself, but legal guidance ensures the proper drafting of notices and faster resolution.
Q5. Can I file a case against online shopping platforms?
Yes, if you receive fake, damaged, or undelivered products or face refund issues, you can file a complaint against the platform or seller.
Do's and Don'ts for Consumers
Do's
✔️ Always ask for a proper bill or invoice.
✔️ Read product reviews and seller ratings before online purchases.
✔️ Preserve all communications and receipts for future reference.
✔️ Report defective products and services without delay.
✔️ Send a legal notice before filing a formal consumer complaint.
✔️ Stay aware of your rights under the Consumer Protection Act.
Don'ts
❌ Don’t ignore small defects or wrong charges—raise your voice.
❌ Don’t share your OTPs or banking details online or over calls.
❌ Don’t fall for false ads or fake discounts—verify the source.
❌ Don’t deal with unlicensed or unverified service providers.
❌ Don’t delay filing complaints—follow the 2-year limitation period.
6. If you Need Legal Help? Contact Us
If you or someone you know is a victim do not hesitate to seek help. We at The Lawgicals offer free consultation and legal support for such sensitive issues.
